Shipping policy
Order Processing
Once payment is confirmed, we start working on your order right away. Most orders are processed within 1–3 business days. This does not include weekends or public holidays. Around busy sale periods, processing can take a little longer — if it does, we'll email you to let you know.
Shipping Options & Delivery
We ship everything from our warehouse in the United Kingdom.
- Express: £9.50 for orders under £50.00. Estimated delivery 2–17 business days after dispatch.
- Standard: free on orders of £50.00 and above. Estimated delivery 3–25 business days after dispatch.
Times are estimates, not guarantees. Customs checks, remote routes, weather and carrier delays can push delivery out beyond these windows.
Tracking
As soon as your parcel ships, we email you a tracking number. Give it up to 48 hours to show the first update on the carrier's site.
Shipping Address
Review your delivery address before paying. Once a parcel is in transit, we can't reroute it. If a package ends up lost or sent back because the address was wrong or out of date, that's on the buyer.
Customs & Duties
International deliveries may face import duties, taxes or clearance fees charged by the destination country. These costs fall to the buyer and aren't part of the item price or shipping fee.
Damaged or Missing Orders
If your order arrives damaged, send us clear photos of the box and products within 48 hours of delivery. If tracking says delivered but you haven't received anything, contact us within 21 days of dispatch so we can investigate.